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Overview

Refund & Size Exchange Policy

Effective Date: August 5, 2026

Thank you for shopping with M.K. Footwear. Customer satisfaction is important to us. Please read our Refund & Size Exchange Policy carefully before placing your order.

No Refund Policy

All products purchased from M.K. Footwear are non-refundable. We do not offer refunds once an order has been delivered.

Size Exchange Policy

We only offer size exchange for the same product, subject to stock availability.

To be eligible for a size exchange:

• You must contact our customer support within 3 days of receiving your order.
• Size exchange requests made after 3 days from the delivery date will not be accepted.
• The product must be unused, unworn, and in its original condition.
• The original shoe box, tags, and packaging must be returned in good condition.
• A valid order ID or proof of purchase is required.

Please contact us first before sending the product for exchange. Do not ship the item without confirmation from our support team.

Exchange Approval

Once we receive your request, our team will verify your order and confirm whether the requested size is available.

• If the requested size is available, we will guide you through the exchange process.
• If the requested size is not available, the exchange request cannot be processed.

Exchange Shipping

Customers are responsible for sending the product back in safe packaging unless otherwise informed by our support team.

We recommend using a trackable courier service, as we are not responsible for items lost during return shipping.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos and your order details. Our team will review the issue and provide an appropriate solution.

Contact Us

For any questions regarding size exchange, please contact us:

Email: footwearaurahisar@gmail.com

Phone: +91-9817810538

Website: https://footwearaura.com